Frequently Asked Questions (FAQ) – solvixo.shop
Welcome to our FAQ page! Below you’ll find detailed answers to common questions about our chairs, ordering process, shipping policies, and more. We aim to provide a seamless shopping experience and top-tier customer support. If your question isn’t listed here, feel free to reach out through the contact page.
1. What types of chairs do you offer?
We offer a wide variety of chairs for different needs and preferences, including ergonomic office chairs, dining chairs, gaming chairs, lounge chairs, and more. Each product is carefully selected for quality, comfort, and durability.
2. How do I place an order?
Ordering is simple. Just browse our product collection, select the chair you want, choose any customization options (if available), and click “Add to Cart.” Proceed to checkout and follow the prompts to complete your purchase securely.
3. What payment methods do you accept?
We accept a range of secure payment options, including major credit and debit cards, PayPal, and other popular digital payment services. All transactions are encrypted to protect your information.
4. Can I track my order?
Yes. Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your package’s delivery status in real time through the carrier’s website.
5. Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times vary based on the destination and the shipping method selected at checkout. Customs duties or local taxes (if applicable) are the responsibility of the buyer.
6. How long does shipping take?
Estimated delivery times are as follows:
- Standard Shipping (Domestic): 5–10 business days
- Standard Shipping (International): 10–20 business days
- Express Shipping: 3–7 business days (availability depends on location)
Delays may occur due to factors outside our control, such as customs inspections or carrier disruptions.
7. What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused, in its original condition, and returned in the original packaging. To initiate a return, contact our support team with your order number and reason for return. Return shipping costs may apply unless the return is due to a product defect or shipping error.
8. What if my chair arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We may request photos of the damage or incorrect item to resolve the issue quickly. In such cases, we’ll arrange for a replacement or a full refund.
9. Can I cancel or change my order after placing it?
Orders can be modified or canceled within 12 hours of placement. After that, we begin processing the order, and changes may not be possible. Contact us as soon as possible if you need to make a change.
10. Do you offer assembly instructions?
Yes. Most chairs come with detailed assembly guides included in the packaging. Some models also offer downloadable instructions or video tutorials accessible from the product page.
11. Are the chairs covered by a warranty?
Yes, many of our chairs come with a standard warranty that covers manufacturing defects and structural issues. Warranty terms vary depending on the product, so please check individual product pages or contact us for more information.
12. How do I clean and maintain the chair I purchased?
Each chair type has specific care instructions based on its materials. Generally, we recommend wiping surfaces with a soft cloth, avoiding harsh chemicals, and tightening screws periodically to maintain stability. Detailed maintenance tips may be found on the product page or provided with your purchase.
13. Do you offer bulk or commercial orders?
Yes, we can accommodate large or custom orders for offices, events, or commercial spaces. Please contact our support team for a personalized quote and further information.
14. Is shopping on your site secure?
Absolutely. Our website uses secure encryption protocols to ensure your data and transactions are protected. We do not store payment information on our servers.
15. How can I contact customer service?
You can reach our support team through the contact form on our website or via the email provided on the footer of every page. We aim to respond within 24 hours on business days.
Thank you for choosing us! We’re committed to providing you with quality seating and excellent service from start to finish.